Privacy Policy

Effective date: October 15, 2026 · Last updated: October 15, 2026

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This Privacy Policy describes how Officio ("Officio", "we", "us", "our") collects, uses, shares, and protects information when you use our AI office manager service, visit our websites, create an account, or communicate with a business that uses Officio.

Officio is operated by Jamal Hussain, Houston, Texas, United States. You can reach us at any time at [email protected]. We answer privacy requests within 30 days.

Who this policy covers

Officio is used in two different ways, and your relationship with us depends on which applies to you.

Business subscribers. If you create an Officio workspace for your business, we act as the provider of the service to you, and this policy describes how we handle your account information.
Customers of those businesses. If you call, text, or email a business that uses Officio, that business decides what is collected and why; we process your information on their behalf and under their instructions, in order to answer their phone, book their appointments, and send their confirmations.

Information we collect

Account information. Your name, email address, business name, business phone number, mobile phone number, country, and a hashed password when you create an Officio workspace.
Customer and communication data. When you or your customers interact with Officio by phone, SMS, or email: names, phone numbers, email addresses, service addresses, call recordings and transcripts, call summaries, appointment and booking details, quotes, estimates and invoices, and the content of SMS and email messages.
Mobile and consent data. Your mobile number, whether you ticked the SMS consent box, the date and time you did so, and any later STOP, START, or HELP request. This record exists so that we can honour an opt-out permanently and demonstrate consent if we are asked to.
Business configuration. Your opening hours, services, prices, team members and their skills, and the settings that tell the assistant how to answer your phone.
Usage and technical data. Log data, IP address, device and browser information, pages visited, and product usage events that help us operate, secure, and improve Officio.
Payment data. Plan and billing status. Card details are handled by our payment processor; we do not store full card numbers.

We do not collect Social Security numbers, government identity documents, health records, precise geolocation, or biometric data, and we ask that you do not send them to us.

How we use information

To answer and route phone calls, and to transcribe and summarise them for the subscribing business.
To schedule, confirm, remind about, reschedule, and cancel appointments.
To prepare and deliver quotes, estimates, and invoices.
To send one-time verification codes and account security notifications.
To provide customer support and respond to your requests.
To bill subscribing businesses and manage their plans.
To detect, investigate, and prevent fraud, abuse, and security incidents.
To comply with legal obligations, including messaging and telecommunications regulations.
To maintain and improve the reliability and quality of the service.

We do not use customer communications for advertising, and we do not use them to train general-purpose AI models for anyone other than the business whose communications they are.

Mobile information and text messaging

What you receive. If you provide your mobile phone number to Officio or to a business using Officio, you may receive transactional text messages: one-time verification codes, booking confirmations, appointment reminders, technician en-route notices, quotes, and service updates about work you have requested. This is a transactional programme only. We do not send marketing or promotional text messages through it.

How you opt in. You opt in by entering your mobile number and ticking the consent box — which is unchecked by default — on our sign-up page, by giving your number to a business that uses Officio when you request service, or by texting START, YES, or UNSTOP to our number. You may also opt in by saying yes to a spoken request during a call you placed to a business using Officio; that request names Officio as the sender, states that saying yes is your agreement to receive the messages, and tells you that you are accepting our Terms of Service and this Privacy Policy, giving you the address of both. The same two links are then sent to you in writing, in a welcome message, before any other message. Consent is never a condition of any purchase.

Frequency, cost, and control. Message frequency varies with your activity — typically one to ten messages per service request. Message and data rates may apply. Reply STOP to any message at any time to opt out, or HELP for assistance. Full programme terms are in our SMS Terms of Service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information sharing with subcontractors who provide support services, such as message delivery and customer service, is permitted, and those providers may not use the information for their own purposes.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We never sell, rent, lease, or licence mobile numbers or SMS consent records to anyone, for any purpose. Mobile opt-in data is not shared between the businesses that use Officio: consent you give to one business applies only to that business.

We keep a record of your consent and of any opt-out for as long as we are required to, so that a STOP request is permanently honoured.

How we share information

We share information only in the circumstances below. We do not sell personal information, and we do not share it for cross-context behavioural advertising.

With the business you are communicating with. If you call or text a business that uses Officio, your enquiry, booking, and contact details appear in that business's own dashboard.
With service providers that operate Officio on our behalf. Telephony and SMS delivery, voice and speech processing, email delivery, cloud hosting, and AI language processing. They act on our instructions, are bound by contract, and may not use the information for their own purposes.
When the law requires it. To comply with a valid legal process, or to protect the rights, safety, or property of Officio, our users, or the public.
In a business transfer. If Officio is involved in a merger, acquisition, or sale of assets, with notice to you and under the same protections set out here.

Cookies and similar technologies

We use strictly necessary cookies to keep you signed in and to secure your session, and basic analytics to understand how the product is used. We do not use advertising cookies, and we do not permit third-party advertising networks to track you on our site. You can block cookies in your browser, though the service will not work without the ones required to sign in.

Data retention

We keep account information for as long as your workspace is open, and for a reasonable period afterwards to meet legal, tax, and accounting obligations. Call recordings, transcripts, and message content are kept for as long as the subscribing business needs them to run their business and resolve disputes, and are then deleted or anonymised. SMS consent and opt-out records are kept for as long as is necessary to honour an opt-out and evidence compliance. You may ask us to delete your information sooner at any time.

Security

We protect information with encryption in transit, access controls, credential hashing, and tenant isolation, so that one business's data is never visible to another. No system is perfectly secure; if a breach affects your personal information, we will notify you and the relevant authorities as required by law.

International transfers

Officio is operated from the United States, and information is processed there and in other countries where our service providers operate. Where personal information is transferred out of the United Kingdom or the European Economic Area, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses.

Your rights and choices

Text messages. Reply STOP to any message to opt out immediately, at no cost. You will receive a single confirmation and nothing after it.
Email. Use the unsubscribe link in any non-essential email. Service emails such as verification codes and invoices are part of the service itself.
Access, correction, and deletion. You may ask for a copy of your personal information, ask us to correct it, or ask us to delete it, by writing to [email protected].
If you are a customer of a business using Officio, that business controls its own records. We will pass your request on to them and help them act on it.
California residents have the right to know, delete, and correct personal information, and to opt out of its sale or sharing. We do not sell or share personal information, so there is nothing to opt out of. We will not discriminate against you for exercising any of these rights.
UK and EEA residents have the right to access, rectify, erase, restrict, and port their personal information, to object to processing, and to complain to their local supervisory authority.

We respond to every request within 30 days, and we never charge for exercising these rights.

Children

Officio is a business tool and is not directed to children under 13. We do not knowingly collect personal information from them. If you believe a child has given us information, write to us and we will delete it.

Changes to this policy

We may update this policy from time to time. The effective date above always shows the current version, and we communicate material changes through the service before they take effect.

Contact us

Officio · Jamal Hussain · Houston, Texas, United States · [email protected]

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