Programme: Officio Alerts · Effective date: October 15, 2026
Officio collects SMS consent in three ways. Two are written, and are visible on this site. The third is verbal, given during an inbound phone call, and this page sets out the exact script used and the record that is kept. Consent is never a condition of any purchase, and a customer who declines is not asked again.
Officio is the sender, and the only party responsible for these messages. Officio holds the telephone number they are sent from, registered the brand and this campaign, obtains and stores the consent, honours every opt-out, and answers for the content of every message.
Officio is a booking and messaging service used by small businesses. Those businesses are customers of Officio; they are not co-senders, they do not hold the number, and they cannot send a message themselves. Where a business is named inside a message — "your quote from Nizami Auto" — it is named because the recipient needs to know which appointment is being confirmed, in the same way an order confirmation names a shop. It is content, not a second sender.
The consent disclosure therefore names one party, Officio, and that is the name on every message that follows.
On the public sign-up page at officiotech.com/signup there is an optional "Mobile phone" field and a consent checkbox which is unchecked by default. Its full text is:
One last thing before you go. The texts come from Officio, the booking service we use, and Officio is who sends them. If you say yes, you will get your booking confirmation, a reminder, and updates about this job - usually fewer than ten messages per booking. You are agreeing to receive those texts from Officio, and accepting Officio's terms of service and privacy policy at officiotech dot com, slash terms and slash privacy. Message and data rates may apply. Reply HELP for help, or STOP any time to stop them. Can I text them to this number?
The checkbox links to this Privacy Policy and these SMS Terms. The submitted value, and the time it was submitted, are stored against the account.
A person may text START, YES, or UNSTOP to our number at any time. The inbound message itself is the record of consent.
Inbound calls to a business using Officio are answered by an AI receptionist. When — and only when — a caller has just confirmed an appointment, the receptionist asks this one question, verbatim, as a separate question of its own:
Officio: You are now opted in to booking confirmations, reminders, quotes and service updates from Officio. Usually fewer than 10 messages per booking. Message and data rates may apply. Reply HELP for help or STOP to opt out. Terms: https://officiotech.com/terms Privacy: https://officiotech.com/privacy
The script is fixed and contains no placeholder. Before it asks for anything it identifies Officio, and only Officio, as the party sending the messages; it states that saying yes is the agreement to receive them; and it names the terms of service and the privacy policy the caller is accepting, with the address said aloud. It also describes the messages, says how many to expect, gives both HELP and STOP, states that message and data rates may apply, and ends in a question that can only be answered yes or no. Every message the programme sends also begins with Officio, so the name the caller agreed to is the name that arrives on their phone.
The address is written the way it has to be spoken, because this sentence is only ever heard. A caller cannot tap a link that is being read to them — so the same two addresses are sent to them in writing, as a link, in the welcome message below, before any other message reaches the number.
This question is never merged into the booking confirmation. A caller who agrees to "Friday at nine, is that right?" has not agreed to be texted, so the consent question is asked after the booking is already committed and is answered with its own separate yes or no. The receptionist is instructed never to ask twice on a call, never to re-ask a caller who has declined, and never to state that a customer is signed up for messages unless they have just answered this exact question.
If the caller does not say yes, no consent is recorded and no text is ever sent to that number.
The first message any newly-consented number receives is this one, sent once, at the moment consent is recorded and before any confirmation, reminder or quote. It repeats in writing, as tappable links, the disclosure the caller has just heard:
Officio: You are now opted in to booking confirmations, reminders, quotes and service updates from Officio. Msg frequency varies. Msg & data rates may apply. Terms: https://officiotech.com/terms Privacy: https://officiotech.com/privacy Reply STOP to opt out, HELP for help.
It is sent only on a consent that has just been created, never on one that was merely remembered, so a number cannot receive it twice.
Consent is not stored as a tick. Four facts are written to the customer's record at the moment the booking is committed, inside the same database transaction:
voice_call, web_signup, or sms_keyword.A stored record looks like this:
sms_consent granted
sms_consent_at 2026-10-15 21:14:06
sms_consent_source voice_call
sms_consent_quote Asked: One last thing before you go. The texts come from
Officio, the booking service we use, and Officio is who
sends them. If you say yes, you will get your booking
confirmation, a reminder, and updates about this job -
usually fewer than ten messages per booking. You are
agreeing to receive those texts from Officio, and
accepting Officio's terms of service and privacy policy
at officiotech dot com, slash terms and slash
privacy. Message and data rates may apply. Reply HELP
for help, or STOP any time to stop them. Can I text them
to this number?
| Answered: Yes, that's fine.A separate, immutable entry is also written to the business's activity log, linked to the call it came from:
event_type sms.consent_granted actor sarah action Caller agreed on the call to receive text messages channel call customer_id 32 input_source voice_booking:<call evidence hash> created_at 2026-10-15 21:14:06
The full call recording and transcript for that call are retained and are available to the business in their dashboard, so the consent exchange can be played back in the caller's own voice.
No text message is sent to a customer whose record does not show sms_consent = granted. The check sits in the sending path itself, so it applies to every message type — confirmations, reminders, quotes, and service updates alike — and not only to the screens that happen to ask for it.
Replying STOP to any message opts the number out immediately and permanently, at no cost. We also honour STOPALL, END, CANCEL, UNSUBSCRIBE, and QUIT. One final confirmation is sent and nothing after it. Consent given to one business using Officio applies only to that business and is never shared with another.
Officio Alerts is a transactional programme only: one-time verification codes, booking confirmations, appointment reminders, technician en-route notices, quotes, and service updates about work the recipient has requested. No marketing, promotional, or affiliate content is sent, and no content relating to loans or credit, cannabis, firearms, gambling, or any age-gated category.
Officio · Jamal Hussain · Houston, Texas, United States · [email protected]
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